* The ability to direct and control the activities of the Concierge, Guest Services, Front Office, Housekeeping, Laundry/Valet, Valet Parking, Security, Health Club/Spa and Housekeeping to ensure adherence to Four Seasons’ standards, policies and procedures.
* The ability to directly supervise the Front Desk Managers, Executive Housekeeper, Spa, Chef Concierge and Guest Services on an on-going basis. Prepare and conduct performance evaluations in accordance with hotel policy, follow-up with and keep management informed on all progress of Rooms Division employees.
* The ability to ensure that qualified personnel are selected, hired and trained in all areas of responsibility. Ensure personnel are kept well informed of department objectives and policies.
* The ability to review activities and conduct inspection tours in areas of responsibility to ensure desired standards of quality, service, cleanliness and controls are maintained. The ability to direct corrective action where required.
* The ability to prepare annual plan and rationale for Rooms Division revenue and expenses; endeavor to maximize departmental profit and control costs. Contribute to the development of the hotel’s annual marketing plan, capitalizing on all areas to increase revenue and improve image. and more